F.A.Q.

How does Punterz work?
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Punterz is the markeplace where you can buy and sell sports predictions. On our site you can: - Follow the best bettors from all over the world and copy all their tips - Know the opinions of foremost experts on a lot of sports (football, basketball, tennis, E-sports, hockey, football ...) - Access the stats of past matches played between the teams you wish to bet on - Sell your outcomes to the other members of our community
What’s the difference between a Supporter Account and Pro Account?
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If you are looking for really reliable predictions to copy and you want to rely on the opinion of the experts, before placing your bets on your favorite bookmaker, a Supporter Account is the best choice. (Link) On the contrary, you should open a Pro Account is if you believe you have the right skills to sell your outcomes to the public of our platform. (Link)
How can I tell if I am a Pro?
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If you decide to subscribe to Punterz with a Pro account, you will need to pass a 30-day trial period during which you will be asked to play and share a minimum of 30 tips on the platform. At the end of the validation period, if you have reached the status of Pro, you can start selling your sport predictions to the community, and members can subscribe to your outcomes. Otherwise, you will have to keep playing on the platform until you are qualified to be a Pro. The validation period is necessary for two simple reasons: - To prove that you are a real sports betting expert, and then unlock the feature that allows you to sell your predictions - To allow us to calculate the economic value of your tips and the price at which the outcomes will be purchased by the other members of the community
Which variables are considered for the achievement of the status of Pro?
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We have created a mathematical algorithm that, with the help of machine learning, can evaluate your real value in the platform on the basis of a series of variables. Some of the variables that our algorithm considers are: - Profit, understood as the difference between winnings and losses compared to all the events you've played since yo have signed up - Yeld, understood as the economic return obtained with respect to the investments made in bets - Win rate, understood as the number of bets won on the total number of bets placed - Volatility of bets, understood as the ability to move away positively from the average probability (odds) of their bets - Performance, understood as the trend over the very short term (last month) and over the medium term (last 3 months)
Can I place bets on Punterz?
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Punterz is not a bookmaker, so it is not possible under any circumstances to place bets on our site. Once you have created your ticket in the platform, or have found the prediction of a Pro suitable for you, you can place the bet on your favorite bookmaker.
Can I still try to become a Pro if I signed up with a Supporter account?
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Yes, if you signed up with a Supporter Account, nothing prevents you from creating your tips on the platform and testing your skills with sports predictions. You will still need to pass the 30-day trial period during which you will be asked to share at least 30 tips. If you are eligible, the orange button "Switch to Pro Account" will appear on the home page and clicking on it will allow you to switch to a Pro account. All you have to do is follow some simple steps and you will be ready to sell your outcomes on Punterz. By switching from a Supporter account to a Pro account, you will not lose subscriptions to the Pro you've been following.
How are the odds calculated on Punterz?
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The odds on Punterz represent an average of all the odds of the most important betting operators on the market. Therefore, illegal or unlicensed operators are not considered. We have chosen to insert an average of the odds In order to allow all users to continue playing on their trusted bookmaker.
How can I subscribe to a Pro?
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To subscribe to a Pro’s outcomes or purchase a single forecast, you can use the orange button “Buy” that you find next to the prediction or profile of the Pro you want to follow. By doing this, you will be redirected to the cart, with the details of your order. You will be asked to enter a payment method. Once the procedure is finished, the bets purchased will appear in your home and the details of your purchases will be always be available in the section of your account "My purchases". To purchase a subscription or a single prediction you need a Punterz account and a valid payment method.
What methods of payment can I use to make purchases on the platform?
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At the moment we accept: - Credit cars ( VISA, MasterCard, American Express, Diners...) - Debit cards enabled for online payments. - Prepaid cards If you’re having problems with your pay, please contact our Help Center or send an email to support@punterz.club.
How can I cancel my subscription to a Pro?
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You can cancel and manage all your subscriptions from the "My account" section, clicking on the icon in the shape of a little man present in the main menu. In the "Subscription management" area you can cancel active subscriptions by clicking on the "cancel subscription" button. By choosing to deactivate your subscription to a Pro, you will disable automatic renewal and, once the subscription period is over, you will no longer be able to access your predictions. You can still decide to activate a new subscription to the same Pro or to other Pros present in the platform at any time.
How can I delete my account on Puntez?
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To delete your account on Punterz, go to the "My account" section, clicking on the icon in the shape of a man in the main menu. Select the item "Privacy and security" and click on the red button "Delete account" at the bottom of the page. If you decide to delete your Punterz account, you will permanently remove all information on your profile, the played bets, the statistics of your performance over time and all the subscriptions you have subscribed. All active subscriptions will be lost and you will get no reimbursement.
Can I receive refund?
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No, the right of withdrawal does not apply to your purchase on Punterz. Indeed, in some cases a consumer does not have the right to cool-off a contract free of charge, even if the order was made online. This applies to contracts with the following content:  services if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader (e.g. you order a feebased horoscope and already received you’re your request);  the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader (e.g. noble metal);  the supply of goods made to the consumer’s specifications or clearly personalized (e.g. tailor- made clothes, furniture produced according to your individual request and measurement);  the supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over (e.g. groceries);  the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;  the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;  catering (e.g. pizza delivery service) or services related to leisure activities (e.g. booking of flights, hotel rooms, package travel or concert tickets);  the supply of digital content (e.g. software download) which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.  contracts on urgent repairs or maintenance where the consumer has specifically requested a visit from the trader for the purpose of carrying out these services. To learn more: http://europakonsument.at/en/page/right-withdrawal-when-shopping-online
What happens if the Pro to whom I subscribed stops playing on Punterz?
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If the Pro to whom you subscribed stops publishing his bets, not respecting the period of inactivity declared publicly, or delete his account, we will immediately try to find for you a Pro of the same level and value.
How many levels can the Pro achieve and what are they for?
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The levels on Punterz determine the quality and reliability of the Pro. The higher the level of the Pro, the greater will be his ability to predict the results of the sport events. The level, which is calculated by our mathematical algorithm, also determines the economic value of the Pro’s predictions and therefore, the cost of the subscription to his outcomes.
How can I get discounts in the platform?
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On Punterz, you can get advantageous discounts thanks to our referral programme “Invite your friends”. If you want to join the programme, click on “Save 10%” in the main manu of your account. Copy and share to your friends the link that you can find on the dedicated page. For each friend who creates a paid account by using your referral link, you get a bonus amounted to the 10% of his spending that will be added to your credit. The more friends you invite, the more you earn!
How can I post my tips on Punterz?
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To post a new tip on Punterz, click on the button "Post your tip" in the main menu. - Type the name of a team or a league in the search bar to find the right match to bet on or use the filters to sort and select only the events in line with your tastes. - Select a odd among the ones available. The event will be added to your bet. - Remember to express your level of accuracy, you must specify it to share with your followers your opinions with respect to the result you played. Remember that before posting a new tip, you can always check the statistics of the match you want to bet on to make sure you play a quality prediction.
Can I delete a tip just posted on Punterz?
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No. Once you have published your tip on Punterz it is not possible to delete or modify it. So always think well what to play before publishing one. You can delete an event from your bet only before validating the bet, by clicking on the trash icon that appears next to the selected event.
What does level of accuracy mean and why do I have to declare it every time I post a new tip?
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The level of accuracy is a tool that allows you to communicate to the users registered on the platform how sure you are of the prediction you are placing. Expressing the level of accuracy of a tip is necessary to share your impressions with your followers with respect to the result you have played and to give your followers information about the reliability of your bets.
Where can I access to the game stats of a Pro?
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You can access the game stats of a Pro updated in real time clicking on the name of the Pro that you’re interested in. You can access to: - Bet list, which is a list of all the tips he have ever played since he signed up on Punterz - Pending tips, namely all the pending tips posted by the Pro - Stats, the section where you can check the profits of the Pro on the basis on the type of bets, the odds and the sports of his tips.
How can I spend my bonus on the platform?
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Thanks to our referral programme “Invite your friends”, for each friend who creates a paid account by using your referral link, you get a bonus amounted to the 10% of his spending that will be added to your credit. You can spend your bonus on the platform as a discount to be applied to the price of a subscription on the platform.
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